Shipping Policy

Shipment Processing Time

All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout. We use USPS and UPS as our primary carriers.  Delivery delays can occasionally occur.  During the Covid19 pandemic, every major shipping carrier has been experiencing shipping delays at some of their warehouses. 

Shipment to P.O. Boxes or APO/FPO Addresses

Red Raccoon Games ships to addresses within the continental U.S.

Shipment Confirmation & Order Tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). Please allow some time for the tracking number to become active.

Customs, Duties and Taxes

Red Raccoon Games is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

Red Raccoon Games is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.

Please save all packaging materials and damaged goods before filing a claim.

International Shipping Policy

We currently do not ship outside the United States.

In-Store Pickup/Curbside Pickup

When you choose In-Store Pickup and also prepay for the item, those items must be picked up within 2 months. After two months without pickup or contacting us, we will consider the items to be abandoned property. If you need to make special arrangements, please contact us. We want to help.

We reserve the right to make any changes or adjustments to this service, policy, and details there-in. If we decide to remove or change the service to a great degree, you will have 30 days after announcement to adjust any of your hold orders.